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Customer Satisfaction Survey

We want to provide you with the very best in plumbing service. In order to constantly monitor the service we provide, it would be of great assistance if you could fill out this brief questionnaire and send it back to us.

 

Please supply your contact details:  
Contact Name: *

* Required Information Please

plumber
Address: *
Zipcode: *
Contact Telephone: *
Email: *
Job Number *  
When you first contacted our call center:

1.

 How would you rate the attitude and skill of our telesales staff?
*
2. How would you rate their ability to answer any questions you had?
*
3. Overall, how would you rate the job booking procedure?
*
   
Whilst you were waiting for our engineer to arrive:
4. How would you rate the attitude/helpfulness of our Operations Staff?
*
5. How would you rate their ability to answer any questions you had?
*
6. How would you rate our staff in regards to keeping you informed of the plumber's progress?
*
7. How would you rate the length of time you waited for our plumber?
*
   
How would you rate our plumber in terms of:
8. Appearance
*
9. Tidiness - including vehicle
*
10. Knowledge
*
11. Attitude
*
12. Professionalism
*
13. Standard of Work
*
   
Bearing in mind all of the above, how would you rate the overall service you received from Freedom Drain Plumbing?
*
   
Please answer 'yes' or 'no' to the following questions
15a. Upon completion of your job, were you left a business card?
Yes No *
15b. If 'yes' what type? Was it a personal or Freedom Drain business card?
person F.Drain *
16. Did our technician leave you a fridge magnet?
Yes No *
18. Would you use us again?
Yes No *
19 Would you recommend us to a friend?
Yes No *
   
Do you have any additional comments?
  *